Access to medical records
The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with...
Complaints and compliments
At North Shore Surgery, our primary goal is to provide exceptional care to our patients. As part of this commitment, we openly welcome and value your feedback, including any complaints....
Did Not Attend (DNA) Policy
More than 15 million general practice appointments are being wasted each year because patients do not turn up and fail to warn surgeries that they will not be attending. On...
Disabled access
There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and...
Friends and Family Survey Results
The Friends and Family Test is a simple, comparable test that, when combined with follow-up questions, provides a mechanism to identify both good and bad performance and encourages practices to...
Health information
Self care advice and links to helpful resources.
How to get to us
By Car Comprehensive Google Maps Directions can be found by clicking HERE Trains & Buses Layton Train Station is the nearest railway station to Glenroyd Medical at Moor Park Health &...
Medical education
We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialties....
Mission statement
To secure, through all available resources, the greatest possible improvement to the Physical and Mental Health of the Practice Population by; Promoting Good Health Preventing Ill Health Diagnosing and Treating...
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Patient participation group (PPG)
A Patient Participation Group (PPG) is a group of patients, carers and GP practice staff who meet to discuss practice issues and patient experience to improve the service. Purpose of...
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...
Practice policies
Read our practice policies on these pages.
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal...
Veteran friendly GP practice
North Shore Surgery is an accredited Veteran Friendly GP Practice. We are proud to support our Armed Forces community, and being Accredited shows that we are able to deliver the...
Date published: 8th October, 2014
Date last updated: 1st August, 2022