Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- Phone us on 01253 200027 between 8am to 6.30pm.
- Visit the surgery and speak with a receptionist during our opening hours
When you contact us, you will need to provide our reception team with as much relevant information as possible. Our team will use the information you provide to select the most suitable clinician or service to help you. This is called Care Navigation.
Routine appointments
To request a routine appointment
- Phone us on 01253 200027 between 8am to 6.30pm.
- Use PATCHS or the NHS App to book future appointments online.
- Visit the surgery and speak with a receptionist during our opening hours
When you contact us, you will need to provide our reception team with as much relevant information as possible. Our team will use the information you provide to select the most suitable clinician or service to help you. This is called Care Navigation.
Online Triage
North Shore Surgery is now offering online triage with our own GPs via PATCHS. For more information on PATCHS visit – PATCHS – Online Consultation Solution – North Shore Surgery
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
Appointments by phone and video call can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- Use our automated appointment cancellation service on 01253 200027 (Option 1)
- Directly from your appointment reminder text message
Please not that appointments can only be cancelled up to 2 hours before the appointment time to ensure the appointment can be offered to someone else who may need it. It is important that you let us know as soon as possible if you cannot attend.
In collaboration with Glenroyd Medical, all patients have access to our Enhanced Access service based at Moor Park. We have GP, Nurse, and Pharmacist appointments, as well as many more, available on Saturdays and some evenings. To book in, speak to a member of our reception team. A number of our extended access appointments can also be booked online.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.